Albert Hall prides itself on being accessible to everyone. We want to create the best experience for our access customers and seek to break down barriers within the live event industry + are always aiming to improve our approach.
Our full Access Guide contains detailed information on our access area, transport options, booking process + more here.
Our Access Facilities
Albert Hall is fully wheelchair accessible with a customer lift that takes up to 630kg. We have a wheelchair platform + accessibility area on our mezzanine, offering excellent stage views. A drinks runner will take your orders and can also help you purchase merchandise.
There’s an accessible toilet on this level with a RADAR key; our security team can assist if you don’t have one.
Please note that the mezzanine seating has tiered wooden steps, but we provide cushions for accessibility. If you need a seat with a back, please get in touch with our access team for arrangements.
Booking Process
At Albert Hall, we aim to ensure the best experience for all our access customers. To do this, we need some details from you.
Reserving a Wheelchair Space
We have space for up to 4 wheelchairs, allocated on a first-come, first-served basis. You can reserve a wheelchair space when purchasing your ticket on our website or through Seetickets. If they’re sold out for your chosen event, please contact our access team at accessibility@alberthallmanchester.com for assistance.
Reserving a Space in Our Access Area (Ambulant Access Customers)
All tickets are General Admission and access requirements are managed afterwards. Our access area has a capacity of 40. If it’s full, please contact accessibility@alberthallmanchester.com for queue jump and toilet access. After purchasing your ticket, please fill out our online Access Requirements Form here.
Carers Ticket Scheme – Free Companion Ticket
We offer a complimentary ticket for a carer/assistant to those with a disability who require full-time support.
Do not purchase a separate ticket for your carer, as we cannot refund it later. Indicate your need for this on the online form and provide proof (e.g. Blue Badge, PIP, or Access Card).
Each request is reviewed individually and operates on a first-come, first-served basis. Carer tickets will be issued at the event, not in advance.
Arrival Guide
Upon arrival, head to the front of the queue and inform security that you’re on the accessibility list. A team member will escort you to your seats on the mezzanine via our customer lift.
Please note that this is a seated area, and standing is not allowed to avoid blocking others’ views. There are other areas in the venue where you can stand if you wish.
Once in the accessibility area, you’ll be greeted by a steward who will be available for assistance with drinks and merchandise. After the show, if needed, you will be escorted back down to the ground floor.
Disabled Parking
Unfortunately, we do not have any on-site disabled parking, however there are plenty of spaces nearby. Click here to see disabled parking spaces around the city centre.
Guide Dog Policy
Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located above.
Strobe Policy
Strobe lighting, lighting that produces stroboscopic effects, smoke machines, and other theatrical effects may be used during shows in our venue.
Contact Us
If the information you require does not appear on the page below or you would like to arrange specific requirements for your visit please contact our Accessibility Manager by telephone on 0161 817 3490 or alternatively, you can email accessibility@alberthallmanchester.com where the inbox is manned from 10:00 – 6:00pm from Monday – Friday.
FREQUENTLY ASKED QUESTIONS
I have general admission, does that mean I am allocated a seat?
We are generally a standing venue and general admission tickets allow you access to both the main hall and the mezzanine levels of Albert Hall.
The mezzanine level balcony level is made up of wooden tiered benches. Although you are welcome to sit on this level, this is not allocated and guests are free to either stand or sit during the show. Please be aware some of our shows are fully seated, which will be indicated on our website, the official ticketing outlets, and social media.
Is your venue accessible?
Albert Hall prides itself on being accessible to everyone, for more information click here.
How do I book a wheelchair space?
We have a customer lift that wheelchair users can use upon arrival. Our wheelchair capacity is limited to 3 wheelchairs so please contact accessibility@alberthallmanchester.com as soon as possible.
Do you have accessible parking?
We do not have any parking facilities on site, however, the closest blue badge space is located on Peter Street near the Midland Hotel.
Do you have a lift?
Yes. This is a locked lift prioritising accessible customers and it has a capacity of 630kg. Our accessibility coordinator will escort access customers via this lift.
What about toilets for people with accessibility needs?
We have an accessible toilet located on the mezzanine level, which uses a radar key.
Can I bring my assistance dog?
Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located here.
How do I book a carers ticket?
In our commitment to making the venue accessible to everyone, we will provide those ticketholders with a disability who require full-time assistance, with a complimentary ticket for their personal carer/assistant.
To take advantage of this scheme, please specify when completing our online Access Requirements Form. Each request will be looked at individually. The scheme is run on a first-come-first-served basis up to the capacity of the venue and/or designated area.
We don’t send out the carer tickets in advance: the tickets will be issued at the event. Please do not buy a ticket for a carer.
I have an access-related question not listed on your website, what should I do?
If you have an accessibility query, please don’t hesitate to get in touch on 0161 817 3490 or drop us an email at accessibility@alberthallmanchester.com.