How can I book tickets?

All of our live and club events are available to view and purchase through our website and other official outlets. Tickets purchased through our website are powered by our official ticketing partner, See Tickets. Upon purchase, you’ll receive an email from them. Tickets are unable to be purchased over the telephone. 

Is there a box office and can I buy a ticket on the day of the show?

Our Box Office is open during gig and club opening hours. You can occasionally buy tickets for that night’s performance. This will be advertised on our socials and with venue signage. 

Tickets for upcoming shows can only be bought online. 

If an event is sold out, can I still get a ticket?

If an event is sold out, we are unable to sell any more tickets or process any ticket exchanges/resales. Our ticketing partner, See Tickets has a fan-to-fan resale site, which can be accessed through their website, here.

If I buy a ticket from an external seller, can I still get in?

Yes, if you have an authentic and valid ticket, issued originally via one of the official ticketing outlets. However, we cannot validate re-sale tickets from sites such as Viagogo, Seatwave, Stubhub, GetmeIn etc so purchasing from these sites is at your own risk.

If you wish to resell your ticket or change the name on it, please contact your original ticket provider. 

There’s a ‘Restoration Levy’ charge on my ticket. What is this?

There is a £1 Restoration fee added to each ticket, which goes towards helping us with the upkeep and maintenance of our Grade II listed building.

You can find out more about the wonderful history of Albert Hall here.

I have a ticketing query: what do I do?

If you have a ticketing query, you will need to contact your ticketing provider directly. If your ticket was purchased through the Albert Hall website, you will need to contact our ticketing partner, See Tickets, who can be contacted here. 

Do I need to print my ticket?

E-tickets can be scanned directly from your phone.

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EVENTS

Is there a different age limit for each event?

Our club nights and Bongo’s Bingo events are 18+, however, the majority of our gigs are 14+. Each listing is subject to individual age requirements so please check our website and the ticket page before purchasing.

Ticket-holders will not be admitted to the event or receive a refund if they are asked to cannot present valid ID when asked upon arrival. 

What is Challenge 25?

We operate a Challenge 25 policy at our Bars. Challenge 25 is a policy whereby anyone buying alcohol who appears to be below the age of 25, seven years above the age required to buy alcohol in the UK, can be asked to provide an acceptable form of ID. 

So please remember to bring ID!

What ID do you accept?

We accept valid passports, driver’s licences or anything displaying a PASS hologram. 

Can I leave the venue and come back again in between bands?

No. Once you have entered the venue, re-entry is not permitted.

How can I find out about the door and set times?

All set times released are subject to change, please check social media channels or event pages on the day of the event for the most up-to-date running order.

Can I bring my own food and drink?

No, we do not allow outside food and drink to be consumed on-site.

You can find our full prohibited items list here.

Can I pay with cash/card/contactless?

Our bars accept both cash and card payments, as well as contactless.

Is there a dress code?

Albert Hall does not have a strict dress code. All that we ask is that you refrain from wearing tracksuits and football shirts. If you wear a hat or sunglasses we may ask you to remove them.

You can find our full prohibited items list here.

Are there conditions of entry?

We reserve the right to conduct security searches on entry and exit of the premises. This policy is in place to maintain the safety of our customers and to prevent illegal activity. Anybody found in possession of illegal or contraband goods may be liable for prosecution. Refusal to be searched may lead to ejection and indefinite exclusion from the premises.

We reserve the right to refuse admission without a reason, so if you behave inappropriately in the queue, we might refuse you entry without a refund.

Albert Hall operates a zero-tolerance policy with regard to illegal drugs. Anyone found to be taking or distributing illegal substances will be ejected and potentially reported to the authorities.

However, if you have taken something and start to feel unwell please tell a member of staff immediately. We have a trained medic present at most of our club nights and gigs, and you will be treated on the premises initially.

You can find our full prohibited items list here.

Can I bring my camera/iPad/laptop?

Smartphones are permitted but professional + film cameras are not. At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all entrances.

An official venue photographer will be present at all events, Albert Hall reserves the right to use any photographs taken for marketing purposes and you agree to your image being used in this way as a condition of entry.

If you bring a laptop it will need to be in a bag and checked into the cloakroom.

We will not take any liability for any damages to your equipment.

You can find our full prohibited items list here.

Can I reserve a table for Bongos Bingo?

Due to the high demand for tables at Bongos Bingo, they operate on a first-come-first-served basis, to make it fair for everyone. If you are coming as part of a large group or would like to sit at a table we would recommend getting to the venue early.

We do make exceptions for guests with accessibility requirements. If you do have access needs, please head to our accessibility page and fill in the form with evidence of needs, here. 

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ACCESSIBILITY

I have accessibility requirements, how do I contact your team?

Head to our Accessibility page here.

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CLOAKROOM & LOST PROPERTY

Are there any items that are not permitted in the venue?

Yes, you can find our full prohibited items list here.

What’s your bag policy and will I get in with my rucksack/helmet/suitcase? 

We ask that all attendees limit the size of their bags to that of an A4 sheet (21cm x 30cm x 19cm). One small bag is permitted per person. This policy ensures that we can provide a safe and comfortable environment for everyone, while also minimising potential disruptions.

All bags will be subject to search by our Security Team, upon arrival at the venue.

If permitted, you can store your up to A4 size bag in our cloakroom. Anything larger, you can store at the following nearby spots:

Bounce – 24/7 Science and Industry Museum Storage Spot at Castlefield Hotel (6 Minute Walk) – Book online here

Our cloakroom facilities are located in the basement of Albert Hall near the gentlemen’s toilets. We take coats + bags up to the size of an A4 Sheet. Please note that with cash payments, we are only able to accept exact change.

I left my items in the cloakroom, what do I do?

Please email info@alberthallmanchester.com with a description of the item, and we will arrange a time for collection.

All lost property items are kept for 2 weeks before being taken to charity.

I lost something at the show, what do I do?

Please fill out our lost property form, located here. Through the form, you can provide a description of the item you have lost, and the date of your visit.

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INFORMATION & FACILITIES

Where are you and what’s your address?

Our address is 27 Peter Street, Manchester M2 5QR, with our main entrance located just next to Rudy’s Pizza.

How do I get there by public transport? What’s the nearest travel stop?

Albert Hall is easily accessible by car, train, Metrolink and bus. 

Train Stations:
Deansgate (0.4 miles away)
Manchester Oxford Road (0.4 miles away)
Manchester Piccadilly (0.8 miles away)
Manchester Victoria (0.8 miles away)

Trams:
St Peter’s Square (0.1 miles away)
Exchange Square (0.6 miles away)

Is there parking nearby?

The nearest car park is in the Great Northern Leisure NCP located directly opposite the hall which provides 24hr secure parking, however, we would encourage guests to travel by public transport where possible.

Where can I leave my bicycle?

There are bike racks located along Peter Street and Deansgate, the closest of which is located on Watson St, opposite Impossible.

What accommodation is close by?

Hotels within 10-minute walking distance:

• The Hilton (Deansgate)
• Treehouse Hotel
• The Edwardian
• Forty-Seven
• Moxy
• The Maldron
• The Midland
• Kings Street Townhouse
• Malmaison

Where can I smoke?

We have a smoking area located at the rear of the building. E-cigarettes or vapes must also only be used here.

Will I be able to buy merchandise at the show? 

Certain artists will have merchandise available to buy, our merchandise stand is located at the back of the main hall.

Where can I send Feedback?

We’re always keen to hear your ideas and welcome any feedback you have. We send feedback forms to ticket buyers after shows and welcome any suggestions on making every visit world-class. You can also drop us an email with suggestions at info@alberthallmanchester.com.

How do I book Albert Hall for a Private Event?

All information can be found on our Private Events page or you can contact our Private Hire Manager at claire@alberthallmanchester.com.

Where can I find job opportunities?

We are always looking for world-class staff to join the team here, to enquire you can drop us an email at info@alberthallmanchester.com or see the Mission Mars careers page here. 

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SAFETY & WELFARE

Where can I find out more information about safety at Albert Hall?

All of our safety information, including what to do in the occurrence of facing harassment at our venue, can be found here.

Is there strobe lighting or pyrotechnics?

Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venue.

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SECURITY

Do you conduct searches at your venue?

For safety, all persons are subject to searches as a condition of entry for all live and club shows. This may include the use of metal detection devices, and detection dogs.

Is there CCTV at your venue?

CCTV is located throughout the vicinity of the venue which is monitored before, throughout, and after any event.

Capacity for Gigs:

Total Standing Capacity including Mezzanine level: 1900
Total Theatre Seated Capacity including Mezzanine level: 1000

Capacity for Club Nights:

Total Standing Capacity including Mezzanine level: 2500

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CONTACT

If you can’t find what you’re looking for or would like to speak to us directly, see our contact details below:

General Enquiries: info@alberthallmanchester.com or 0161 817 3490

Press & Marketing Enquiries: hannah@wearemissionmars.com

Live Booking & Programming Enquiries: butch@wearemissionmars.com

Club Booking & Programming Enquiries: kat@wearemissionmars.com

Private Events, Weddings & Corporate Enquiries: claire@alberthallmanchester.com

Accessibility Enquiries: accessibility@alberthallmanchester.com

Lost Property: Please fill out the form on our Lost Property page or alternatively, contact info@alberthallmanchester.com